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Janna Mae A.

Graphic design Editor Social Media Manager

Verified
$5/hr

Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Social Media Marketing | Content Creation | Exceptional Client Support

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years
Sales Marketing and Office administration 1-2 Years

Experience highlights

Customer Servisor Advisor
Concentrix · November/2023 – Present
I started from November 2023 until February 2025; I can't edit the year
Interacts with customers to help with their questions, concerns, and complaints using tools through chat and email
As a customer service representative, I need to provide a first-level resolution by actively listening, empathizing, and reassuring the clients while also clarifying the issue. Critical thinking and problem-solving skills are important to provide immediate solutions.
Marketing Executive
Matrix Events Place · November/2022 – Present
Assisted the client's reservation to our event's place, making their dream happen (e.g.: Birthday, Debut, Weddings, Corporate events such as Thanksgiving etc.)
Overseeing and collaborating with all suppliers, like catering, lights and sound, and photobooths, etc. to create an unforgettable celebration.
Proficiently handle email correspondence, responding to client inquiries from fb meta and also through phone calls
Managing detailed records of daily activities, contacting clients for follow up,
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