Skills
Customer Support
1-2 Years
Marketing > Social Media Management > Social Media Marketing
Less than 6 Months
Marketing > Telemarketing
Less than 6 Months
Experience highlights
Customer Care Support
Harte Hanks
·
September/2023
–
Present
Delivered top-tier customer service support for well-known brands like NBA and Max (formerly HBO Max). Handled inquiries, complaints, and technical issues with professionalism and empathy. Maintained high customer satisfaction ratings and consistently met performance metrics. Demonstrated ability to work under pressure while resolving customer issues efficiently.
Telesales Agent
Chipo Philippines
·
June/2022
–
Present
Contacted potential and existing customers to promote products and services. Guided customers through their buying decisions and answered product-related inquiries. Met sales targets and built strong client relationships through persuasive communication.
Social Media Marketing Intern
ESME Philippines
·
October/2021
–
Present
Assisted in planning and creating content for platforms like Facebook, Instagram, and TikTok. Wrote captions, designed visuals, and scheduled posts to increase brand engagement. Supported the marketing team in campaigns and trend research.
