Skills
Phone & Email Communication
2-5 Years
Medical Biller, Customer Service Representative, RCM Specialist, A/R Specialist, Denial Management Specialist
2-5 Years
Invoice & Payment Processing
Less than 6 Months
Accounting > Claims Processing
1-2 Years
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
1-2 Years
Accounting > Reconciliation
1-2 Years
Medical Coding
1-2 Years
- Customer Service
2-5 Years
Case Management
6 Months to 1 Year
Data Analysis & Insights
Less than 6 Months
Customer Support > Insurance > Prior Authorization> Medical Billing
1-2 Years
Reports & Administration
2-5 Years
Experience highlights
Medical Billing Specialist
Enshored
·
August/2023
–
Present
Processed 200+ medical claims daily using EMR platforms. Resolved 100-1,000+ claim errors weekly across four provinces. Managed billing records and reconciliation reports for 20+ doctors.
Teammate (Fraud & Crypto) / Trainer Intern
Taskus
·
February/2022
–
Present
Handled customer inquiries via phone, email, and chat. Conducted fraud investigations and KYC compliance checks. Co-facilitated onboarding training and prepared daily reports.
Customer Service Representative
Teleperformance
·
September/2021
–
Present
Managed 40+ inbound and outbound calls daily. De-escalated complaints and delivered resolutions. Consistently achieved quality scores of 93-98%.
Service Crew and Cashier
Staff Search Asia Service Cooperative
·
January/2021
–
Present
Processed POS transactions and cash payments. Upsold products to meet daily targets. Maintained food safety standards and provided consistent customer service.
