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Richard A.

Customer Service Manager / Operations Manager

Verified
$10/hr

Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Operations and Customer Service Manager with more than 20 years of experience in banking, water utility, food franchsing and mall operations. I have done procurement, project management, business process, training and development, branch banking, franchise operations, franchise relations and audit, business development . I have advanced English proficiency. I can do vibe coding published my personal website

Skills & Experience

Skills

Coaching > Homeschool > Teaching 2-5 Years
E-Commerce > Inventory Management > Quality Control 2-5 Years
Management 10+ Years
SAP B1 UI AND DI API Integration 2-5 Years
Risk Management 5-10 Years
Account Management > Communication Skills > Transaction Data Entry > Financial Reporting > Administrative Support > Financial Planning 10+ Years
Procurement 2-5 Years
Vendor Management 2-5 Years
● Project Management 10+ Years
Business Process Management 2-5 Years
Accounting > Bookkeeping > QuickBooks Online 10+ Years
Talent Management 5-10 Years
Google Workspace 2-5 Years
Technology & Tools 5-10 Years
Human Resources > HR Management > Administrative Works > Operations Management 2-5 Years

Experience highlights

Freelance Professional
Independent Contractor · May/2026 – /
Financial/Risk Planning, Business/Management Consulting, English as Second Language Teaching
Assistant Mall Manager
Shopping Center Management Corporation SM City Cebu · September/2023 – Present
Increased collection efficiency 20%. Managed 80+ tenant store openings. Achieved 5% budget savings. Coached associates with 5+ promotions. Implemented fire/earthquake drills for 500-1,500 participants.
Senior Manager
Julie's Group of Companies · September/2011 – Present
Department Head for BPM, Procurement, Talent Optimization, Vendor Management, Quality Control, Pricing, Franchise Relations. Trained 2000+ staff. Managed 500+ stores nationwide operations and expansion.
Deputy Executive Officer
Helpmate, Incorporated · January/2009 – Present
Improved water system collection efficiency 20%. Authored 20+ policies for piped water services. Prepared financial models for service expansion and bulk supply opportunities.
Branch Supervisor
Union National Bank · December/2007 – Present
Managed cash, clearing and administrative operations in bank branch.
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