Skills
Customer Support
2-5 Years
Customer Support > Chat Support
2-5 Years
Customer Support > Customer Service > Gorgias
1-2 Years
customer service representative
2-5 Years
Gorgias
1-2 Years
Customer Support > Technical Support
6 Months to 1 Year
Marketing > Social Media Management
6 Months to 1 Year
Zendesk
6 Months to 1 Year
Customer Retention
1-2 Years
Experience highlights
Social Media Management
Freelancing
·
March/2024
–
Present
Actively engaged with audiences by responding to comments and direct messages on Instagram and Facebook, while monitoring tagged posts and mentions to ensure timely and thoughtful interactions.
Customer Support - E - commerce
The Feed
·
January/2024
–
Present
Delivers comprehensive remote support to online businesses by managing product listings, ensuring accurate and up-to-date descriptions and images. Handles order processing, responds promptly to customer inquiries via email, phone, chat, and SMS, and provides assistance throughout the customer journey. Oversees online order management, tracks inventory levels, and coordinates shipping to ensure smooth fulfillment and customer satisfaction.
Technical Support Representative
Foundever
·
February/2022
–
Present
Provide technical assistance and troubleshooting for a wide range of smart home devices, including thermostats, security systems, lighting, cctv and voice assistants. Diagnose and resolve hardware and software issues via phone, email, and live chat while guiding customers through setup, configuration, and connectivity processes.
Customer Retention Specialist
Concentrix
·
October/2022
–
Present
Building and maintaining strong relationships with existing customers, understanding their needs, and proactively addressing potential issues.
Customer Service Representative
Tech Mahindra
·
September/2021
–
Present
Handle customer inquiries and transactions related to retail products or services. Process customer orders accurately and efficiently. Resolve customer issues and escalate complex issues as needed.
