Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Associate Degree
English proficiency Fluent
Professional Summary
I bring over five years of experience in customer service, technical support, and administrative operations, with a proven ability to deliver exceptional customer experiences and resolve complex issues efficiently.
CORE STRENGTHS:
* Customer Success and Technical Support with expertise in account management, troubleshooting, and client relations.
* Proficient in phone, chat, and email support, data entry, account reconciliation, and documentation.
* Solid background in the automotive industry, including service coordination, customer relations, and after-sales support.
* Experienced in QuickBooks, Salesforce, and various CRM and support platforms.
* Strong communication, problem-solving, and adaptability skills, with a customer-focused approach.
* Detail-oriented, dependable, and committed to continuous learning and delivering high-quality results.
Let's connect!
Skills & Experience
Skills
Experience highlights
Resolved account, billing, and technical issues
Guided users on QuickBooks navigation and features
Handled case documentation and support procedures
Supported subscription upselling
Assisted with tax filing guidance
Performed account reconciliation support
Resolved missing transactions issues
Generated financial reports (Balance Sheet, P&L)
Resolved account, device, and service issues
Provided basic troubleshooting and product support
Documented cases following Amazon procedures
Assisted customers with app walkthroughs (Ring/Amazon)
Performed product upselling when applicable
Handled service job orders, documentation, and warranty claims
Coordinated schedules and parts with technicians and departments
Processed invoices, billing, and payment transactions
Maintained service and warranty records
Supported service manager in daily operations and reporting
Delivered customer service, conflict resolution, and after-sales support
Ensured customer retention and service satisfaction
Handled inbound/outbound calls
Processed ATP invoices
Prepared tax forms/clearances
Managed deliveries
Supported proprietor tasks
Managed Meta Business Suite/Emails and answer queries
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