Skills
Customer Support
5-10 Years
Customer Support > Chat Support
5-10 Years
Customer Support > Email Support
5-10 Years
Customer Support > Sales Support
5-10 Years
Microsoft Office
5-10 Years
Experience highlights
CUSTOMER SERVICE ASSOCIATE
Concentrix
·
May/2023
–
/
Assisted customers with booking issues such as rescheduling, delays, and new flights while handling inbound and outbound calls for Korean Air with excellent customer service. Processed payments for reservations and add-ons, provided travel information, and guided customers through online booking, feedback, complaints, and lost baggage procedures. Maintained accurate records of customer details and call outcomes.
SALES SPECIALIST
iQor Philippines
·
January/2022
–
Present
Handled customer support for billing, technical issues, and plan features while providing empathetic, solution-focused service. Promoted products to boost customer loyalty and retention through clear communication. Managed payment collections, resolved bill disputes, and ensured accurate account updates via inbound and outbound calls.
Technical Support Associate
Concentrix
·
June/2016
–
Present
Provided inbound and outbound support for Microsoft Office products by assisting with technical concerns, handling billing issues, and offering empathetic customer service. Accurately captured customer information, explained product features, upsold licenses, and guided customers in choosing the best product for their needs.
