Customer Success Specialist

Verified

$9/hr

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Outline

Looking for Full-Time work (8 hours/day) at $9/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have over 10 years of experience in customer service for different products and services, over 2 years in technical support, 2 years in telemarketing, and almost 2 years in data entry.

I am proficient in the following platforms: Slack, Shopify, Google Docs, Google Sheets, MS Office, and different CRMs (such as Zendesk, Gorgias, Salesforce, and Vicidial).

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

Customer Support > Email Support 2-5 Years

Customer Support > Technical Support 2-5 Years

Team Leadership 2-5 Years

Quality Assurance 1-2 Years

Marketing > Telemarketing > Outbound Sales 1-2 Years

Experience highlights

Quality Assurance Lead, Troubleshooting Team Lead, and Head Trainer for Customer Service

Skylight · October/2019 – Present

Leading customer service level 2 support working on simple to complex tickets via email and phone. Doing training for newbies. QA tasks and coaching for senior CS reps

Customer Service via Email and Chat Support

Popups Direct · November/2018 – Present

Customer Service via Email and Chat Support in a company that mainly sells phone popups in the United States and some parts in Asia.

Customer Service via Email Support

Awesome OS · January/2017 – Present

Customer Service via Email Support in a call center for a beauty sampling company based in San Mateo, California.

Technical Support Representative

Sundial Communications · February/2015 – Present

Technical Support via home-based for an internet service company based in Colorado, USA.

Technical Support Representative

Teleperformance Philippines · December/2013 – Present

Technical Support in a call center for a cable, internet and telephone service company that is based in the United States.

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