Skills
Accounting > Bookkeeping
1-2 Years
Marketing > Real Estate Marketing
1-2 Years
Property Management
2-5 Years
Team manager
2-5 Years
Virtual Legal Assistant
1-2 Years
Experience highlights
Marketing Specialist
Northpoint Asset Management
·
August/2024
–
Present
Assistant Property Manager
Airbnb
·
November/2021
–
Present
Managed day-to-day operations for multiple Airbnb units, ensuring all guest needs,
turnovers, and maintenance needs were handled seamlessly.
Responded to guest inquiries, resolved concerns, and coordinated last-minute booking
requests with speed and professionalism.
Monitored upcoming check-ins and check-outs, ensuring units were prepared, cleaned,
and inspected on time.
Coordinated with cleaning teams, maintenance providers, and contractors for repairs,
replacements, and general upkeep.
Inspect
Team Manager
Hello Connect
·
August/2019
–
Present
Led daily operations for a team of agents handling customer support, account
concerns, and subscription-related services.
Monitored team performance, handled escalations, and provided real-time coaching
to improve customer satisfaction.
Conducted one-on-one coaching, side-by-side sessions, and feedback discussions.
Assigned tasks, managed schedules, and ensured workload distribution was balanced.
Implemented quality assurance practices to maintain top performance and compliance
standards.
Legal Assistant/Appointment Setter
ST Law Office LLC
·
June/2018
–
Present
Managed a 20-member sales team, ensuring daily productivity, sales targets, and lead conversions were
consistently achieved.
Created sales workflows and optimized CRM processes in Salesforce,
contactinfohChoose a plan to view contact info., and Zoho.
Analyzed sales metrics, generated performance reports, and recommended strategic improvements.
Coordinated cross-departmentally with marketing, customer support, and operations to improve the lead
pipeline.
Developed training programs on sales pitches, product knowledge, CRM usage.
Sales Team Manager
Telus International Philippines
·
November/2016
–
Present
Handled scheduling of client consultations, attorney appointments, and court schedules.
Collected necessary case information from clients and prepared documentation for
attorney review.
Managed phone calls, emails, and online inquiries related to legal services and
appointment bookings.
Assisted with billing, invoice preparation, and tracking of hours worked on client matters.