Virtual Assistant

Verified

$8/hr

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Outline

Looking for Freelance work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced in administrative, customer service, and web support.

Skills & Experience

Skills

Office and Administration > Administrative Support, chat 2-5 Years

Customer Support > Chat Support Less than 6 Months

Accounting > Bookkeeping, Financial Reports,Quikbooks Online, Excel 6 Months to 1 Year

Website Development and SEO 2-5 Years

Experience highlights

Web Administrator – Virtual Assistant

The ICT Shak · February/2022 – /

• Handle quarterly security checks for client’s website.
• Communicate with other contractual employees about the latest processes that was implemented.
• Ensure that schedules were followed according to plans.
• Create content for blogs and social media posts using ChatGPT.
• Post blogs and social media content to various platforms.
• Recreate a new website for a client who has experienced website hacking and ensure security.

Customer Support Representative

Black Oxygen Organics · July/2021 – Present

• Answered inquiries on the Live Chat as well as on the tracking emails.
• Cancelled orders as requested and submitted refund requests for the customers
• Served as shift leads and monitored employee performance to evaluate their work.
• Trained and mentored new employees ensuring that they are in compliance with company rules.

Virtual Assistant

The Rutherford Group · February/2020 – Present

• Managed the emails for Ms. Casey and other real estate agents under Rutherford Realty.
• Updated records of transactions for properties sold.
• Re-created documents for properties sold and properties listed under Ms. Casey.
• Checked client records for birthdays and anniversary greetings.

Virtual Assistant

Outsource Access · September/2020 – Present

• Monitored employee timesheet daily to derive the accurate number of hours worked for the day.
• Followed up with field managers if employees was not able to submit their complete timesheet.
• Used SAP in computing employee workhours and created employee paycheck through Quickbooks.
• Checked the completed dispatched jobs and took down notes of no status dispatched jobs.
• Sent invoice to customers and provided a copy of their invoice through their email.

Writer

Resume · June/2009 – Present

• Wrote resumes/cover letter driven from the information provided by the client.
• Gathered online about jobs, company information, and other important topics.
• Recorded important client information and other important documents at the CRM.

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