Client Services & Administrative Officer

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven professional with over 9 years of experience in customer service, technical support, team leadership, and administrative operations.

Skills & Experience

Skills

Technical & Customer Support 2-5 Years

Team Lead - Client Success Team 5-10 Years

Client Services & Administrative Officer 1-2 Years

Experience highlights

Client Services & Administrative Officer

Augustine & Co. Immigration Lawyers / Augustine & Co. Education · February/2024 – Present

Feb 13, 2025 – April 30, 2026

1. Managed client communications by handling incoming calls and emails, ensuring timely and professional responses to inquiries and leads.
2. Oversaw the company’s main inbox, accurately relaying critical updates such as visa grants and SkillSelect notifications to clients.
3. Administered the client portal by organizing uploaded documents and responding promptly to client messages, while keeping internal teams informed.

Team Lead - Client Success Team

Think Visa · September/2020 – Present

Sept 2020 - Jan 9, 2025
1. Handled incoming calls and emails from clients and prospective leads, ensuring prompt and professional communication.
2. Assisted consultants in preparation for consultations, participated in meetings, and conducted follow-ups with leads.
3. Supported team performance by monitoring and driving key metrics, including booking rates, no-show rates, and lead-to-sale conversions.
4. Trained and onboarded new hires, ensuring alignment with company processes.

Technical/Customer Support Representative

Sutherland Global Services, PH · June/2017 – Present

1. Provided end-to-end technical support for Windows-based devices, including troubleshooting system issues, resolving errors, and ensuring optimal performance.
2. Performed system updates, diagnostics, and performance tune-ups to maintain device efficiency and reliability.
3. Handled billing inquiries, including account explanations, payment processing, and dispute resolution

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