Virtual Administrative Assistant | Bookkeeping Support | Social Media Management

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm Rosalie—a detail-oriented Virtual Assistant with 5+ years of experience in administration, customer service, and business operations. I've handled scheduling, data entry, customer support, documentation, billing, reporting, records management, and team coordination.

What sets me apart is that I don't just complete tasks—I take ownership of them. I'm organized, dependable, proactive, and attentive to details. I take time to understand your systems so I can deliver accurate, consistent support that truly fits your needs.

My tech stack includes Google Workspace, ClickUp, Slack, Canva, social media management, content planning, Metricool, Notion, MailerLite, Wix, and bookkeeping with QuickBooks and Xero.

I can support you with admin, operations, data entry, customer support, social media, email marketing, and bookkeeping.

My goal is simple: take tasks off your plate, keep things organized, and give you more time to grow your business. Let's connect!

Skills & Experience

Skills

Detail oriented and highly organized, with a strong commitment to accuracy and efficiency. 2-5 Years

member support agent 1-2 Years

Time & Task Management 2-5 Years

Google Workspace 2-5 Years

Fast and accurate data entry with strong attention to detail and organizational skills. 1-2 Years

Multi task 2-5 Years

Appointment Scheduling & Calendar Management Less than 6 Months

Experience highlights

Customer Service Executive

EXL · September/2024 – Present

• Served as first point of contact for Aetna members and employees over the phone, answering questions on claims, funding transactions, and coverage details
• Logged and updated every customer interaction in the CRM system to keep records accurate and easy to reference for follow-up
• Opened service requests, tracked them through to resolution, and coordinated with internal departments when an issue needed to be escalated
• Followed up on open inquiries to make sure they were closed out

Administration / Operations Manager

WR1GHT Driving School · July/2022 – Present

• Registered students for driving courses and guided them through permit and license requirements, acting as their main point of contact throughout the process
• Maintained complete, organized student and client records, including detailed data entry into the LTO LTMS government system
• Managed billing, payment collection, and scheduling for both students and instructors
• Prepared reports for government (LTO) requirements and internal office records, including monthly and annual filings.

Customer Care Representative I

Legato Health Technologies · June/2021 – Present

• Answered provider questions by phone and written correspondence on insurance benefits, provider contracts, eligibility, and claims
• Documented every inquiry and its outcome in the company database, supporting accurate tracking and follow-up
• Researched recurring issues and flagged operational or service gaps to help improve how requests were handled
• Coordinated across departments to resolve requests that needed input from more than one team

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