Skills
Data Encoding, data entry
1-2 Years
Customer Service Representative
2-5 Years
Office and Administration > Quality Assurance
5-10 Years
2-5 Years
Team Leadership
5-10 Years
Data Analysis
2-5 Years
E-Commerce > Amazon > Inventory Management
5-10 Years
- Customer Service
5-10 Years
Escalation Management
2-5 Years
Warehouse Operations
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Customer Expert
Teleperformance PH
·
January/2026
–
Present
Provided customer assistance with product information and issue resolution. Handled customer inquiries via email and digital channels with focus on satisfaction and retention.
Operations Supervisor
Teleperformance PH
·
September/2025
–
/
Led and coached team members to achieve company targets while overseeing daily operations. Monitored key metrics like call handling and customer satisfaction. Handled staff scheduling and task assignment.
Subject Matter Expert/Engagement Head
Teleperformance PH
·
May/2024
–
Present
Provided guidance to customer service experts and resolved escalated issues. Created engagement activities to maintain work-life balance while ensuring high standard customer support.
Engagement Member
Teleperformance PH
·
November/2022
–
Present
Designed and executed daily icebreakers, weekly trivia, and team-building games. Coordinated themed events and created department competitions to boost workplace engagement.
Inventory Analyst/Data Entry Analyst
LM Ting Foods Inc.
·
February/2020
–
Present
Audited raw material expiration timelines and analyzed regional sales trends to balance inventory. Forecasted material requirements using historical data and production schedules.
