Technical Support and Customer Service Lead.

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

I have spent the last 5 years in the BPO industry working at the intersection of technical troubleshooting and customer care. Over the years, I’ve handled everything from basic customer inquiries and billing issues to complex tier 1 and tier 2 tech support tickets. What sets me apart is my ability to bridge the gap between technical details and everyday people. I know how to guide a non-technical customer through a difficult troubleshooting process without making them feel overwhelmed, and I’m highly comfortable handling escalated situations calmly and patiently.Throughout my career, I’ve consistently hit my metrics—whether that's maintaining high customer satisfaction (CSAT) scores or keeping average handling times low—simply by focusing on clear communication and solving problems right the first time.I’m looking for my next full-time opportunity where I can apply my support background, adapt quickly to new software, and provide reliable, top-tier help to your team and customers."

Skills & Experience

Skills

Tech & Software Proficiency 5-10 Years

Retail Operations 2-5 Years

• Technical Troubleshooting 2-5 Years

Leadership 2-5 Years

Critical Thinking 2-5 Years

Digital Marketing 1-2 Years

- Customer Service 5-10 Years

Customer Service > Payment Processing 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Teamwork 5-10 Years

Experience highlights

Tech Support Agent

QUANTRICS · January/2023 – Present

Diagnosed and resolved complex technical issues for customers. Managed support queues efficiently, documented issues accurately, and ensured prompt ticket resolutions with high performance metrics.

Customer Service Representative

SUTHERLAND · January/2021 – Present

Handled high-volume customer inquiries and transactions. Resolved billing disputes, processed refunds, and guided customers through payment gateway features with high accuracy and compliance.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In