Virtual Assistance, Quality Assurance, Dispatcher, Reviewer, Administrative Task Officer

Verified

$5/hr

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Outline

Looking for Full-Time work (10 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Has 8 years of experience in call center industry with a background in vehicle inspection reviews, claims management, solar system support, and auto finance assistance. Proven leader with experience in team training, QA evaluation, customer escalations, outbound follow-ups, and providing accurate service to clients, sellers, buyers, and other stakeholders.

Skills & Experience

Skills

Team Lead 1-2 Years

Customer Service Representative 2-5 Years

Debt Collection 6 Months to 1 Year

Calendar Management - Scheduling 1-2 Years

Quality Assurance 1-2 Years

Inbox Management 6 Months to 1 Year

Administrative Task 1-2 Years

Warranty Claim Management 6 Months to 1 Year

Dispatch Coordination Less than 6 Months

Experience highlights

Team Leader/Reviewer

ISwerk International Corporation · October/2023 – Present

Coordinated with other reviewers and worked with different types of vehicle inspection such as Pre purchase, Mechanical and Arbitrations. These tasks enable me to perform my work well, thus making sure we provide accurate reports to our customers.
Managed to get promoted as a Team Leader after almost 2 years of service and facilitated the training of new reviewers, monitored the team's productivity, attendance and quality assurance. This enables our team to well and meet client's expectations.

Service Transfer Coordinator

Clearsource · December/2021 – Present

Assisted customers with their solar system inquiry whether it's billing concerns, system production, system maintenance etc. I was able to maintain good customer service in every interaction which strengthen the trust of our customers to the company.
Provided documents to seller, buyers, realtors and title/escrow agents which reduced customer escalations.

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