Skills
Microsoft 365
5-10 Years
Strong Organizational Skills, , Zendesk, Shopify, Gorgias
2-5 Years
Zoho CRM
2-5 Years
Marketing > CRM > Zoho CRM
2-5 Years
Process improvement
2-5 Years
Administration
5-10 Years
CRM management
5-10 Years
Analytics
2-5 Years
- Customer Service
10+ Years
Escalation Management
5-10 Years
Marketing > Order Management
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Team Coaching
2-5 Years
Customer Support Operations
5-10 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
5-10 Years
Experience highlights
Subject Matter Expert | Acting Customer Support Manager
Black Stag Digital
·
March/2025
–
/
Lead customer service operations and escalation management. Review support trends for process improvements. Develop service templates and guidelines. Coach team members on workflows and communication standards.
Senior Sales Administrator
AxiCorp
·
October/2023
–
Present
Managed CRM and sales administration activities using Zoho CRM and Zoho Analytics. Processed and verified documentation. Maintained software license records. Coordinated cross-functional team communications.
Sales Support Coordinator
Clare Computer Solutions
·
January/2023
–
Present
Managed customer and sales emails, CRM updates, and administrative requests. Coordinated tasks between sales, finance, and support teams. Assisted with quotes and customer documentation.
Associate Professional
Ingram Micro Philippines
·
January/2022
–
Present
Managed email inquiries for order status and customer requests. Served as primary contact for high-priority customers. Coordinated escalations with Sales and Vendor Managers. Assisted with onboarding and team support.
Senior Associate
Ingram Micro Philippines
·
June/2021
–
Present
Handled inbound email inquiries regarding order status and issues. Processed order entries and prepared quotes. Managed customer escalations. Assisted with onboarding and training new associates.
