Skills
Customer Service Representative
10+ Years
Training
5-10 Years
Conflict Resolution
5-10 Years
Microsoft word
5-10 Years
Production
2-5 Years
Managing
5-10 Years
Performance Evaluation
5-10 Years
Microsoft Powerpoint
5-10 Years
- Customer Service
5-10 Years
Cost Estimate > Microsoft Excel
5-10 Years
CRM Reporting
5-10 Years
Calendar Management > Scheduling
5-10 Years
Customer Support > Email Support > Back Office > Subject Matter Expert (SME)
2-5 Years
Experience highlights
Business Owner
Self-Employed
·
November/2025
–
/
Owning and managing own food stall business
Production Supervisor - Verizon Messaging Customer Care IV
Continuum Global Solutions
·
May/2024
–
Present
Supervised Verizon Messaging Customer Care operations, managed team performance and workflow
Production Supervisor - Loyalty Program (Retention)
Continuum Global Solutions
·
May/2023
–
Present
Supervised retention/loyalty program operations, managed customer care agents and team schedules
Subject Matter Expert - Verizon Messaging
Continuum Global Solutions
·
May/2020
–
Present
Subject matter expert for Verizon Messaging, trained agents, provided feedback and mentoring
Verizon Messaging Customer Care Associate IV
Continuum Global Solutions
·
May/2018
–
Present
Customer care representative handling Verizon Messaging inquiries in non-voice capacity
