Bookkeeper | Customer Service

Verified

$6/hr

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Outline

Looking for Full-Time work (40 hours/day) at $6/hour

Bachelor's degree

English proficiency CEFR

Professional Summary

a dedicated freelancer specializing in customer service and bookkeeping with 10 years of professional experience. Throughout my career, I have honed my skills in providing exceptional customer support and maintaining accurate financial records, making me adept at handling diverse client needs efficiently

Skills & Experience

Skills

Accounting > Quickbooks 5-10 Years

Customer Support 5-10 Years

Experience highlights

Account Specialist

JP Morgan Chase Bank · April/2023 – Present

Help customer inquiries about banking products and services like credit cards, mortgages, savings accounts, and investment options
Work with different departments in the bank to solve customer problems and enhance service quality

Fraud Specialist

JP Morgan Chase Bank · August/2019 – Present

Keep an eye on transactions and activities for any sketchy behavior using top-notch fraud detection tools
Dive deep into suspicious activities by gathering evidence, talking to the people involved, and documenting the findings
Work with other teams like compliance, legal, and customer service to quickly handle and solve fraud cases

Technical Support Associate & Quality Moderator

Convergys Philippines/Concentrix · August/2014 – Present

Be the first point of contact for customers, help solve their issues, keep track of and document them in our ticketing system, and make sure to prioritize them
Pass on any unresolved problems to the next support level

Check how well associates are doing with their tech skills, customer service, and following company rules.
Share useful data with different internal support teams when needed.
Gather and keep track of performance data and metrics

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