Skills
Prior Authorization and insurance verification
2-5 Years
Benefits and eligibility for medical billing
2-5 Years
Customer Support > Insurance
5-10 Years
Communication
2-5 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
E-Commerce > Amazon > Inventory Management
1-2 Years
- Customer Service
10+ Years
Customer Issue Resolution
10+ Years
CRM & EMR Systems: DrChrono, Simple Practice, Tebra, Payer Portals
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
5-10 Years
Data & Records Management:
2-5 Years
authorization
2-5 Years
• Healthcare & EHR Systems: Solution Central, NextGen, Compass, Mainframe
2-5 Years
Conflict Resolution & De-escalation
5-10 Years
Benefits Verification and Prior Authorization
5-10 Years
Experience highlights
Patient Service Specialist
Conifer Health Solutions
·
February/2023
–
Present
Verified insurance coverage and benefits. Interpreted benefits, identified authorization requirements, and maintained accurate patient records. Supported payer portals and EHR systems.
Support Specialist
Saperium
·
November/2022
–
Present
Managed vehicle inventory inquiries and coordinated availability checks across multiple locations. Resolved customer concerns and provided accurate information regarding vehicle availability.
Customer Service Representative II
Acquire Asia Pacific
·
January/2015
–
Present
Resolved complex billing inquiries, refund requests, and account-related concerns. Provided troubleshooting support, documented interactions, de-escalated concerns, and met KPI targets.
