Customer Support Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Support Specialist with over 7 years of experience in BPO, healthcare, e-commerce, and financial services. Skilled in phone, email, live chat

Skills & Experience

Skills

Phone & email communication, scheduling, data entry, file management, CRM, virtual assistance 5-10 Years

Chat & email support, data entry, Google Sheets & Drive, Excel, Word, calendar management, Canva, virtual assistance 5-10 Years

Experience highlights

Virtual Assistant

Physiotherapy Clinic · January/2022 – Present

Handled inbound calls, emails, and patient inquiries in a
professional manner
Scheduled appointments and coordinated patient follow ups
Assisted with claims filing and administrative documentation
Managed inventory and monitored clinic supplies
Prepared reports and maintained organized records
Collected payments and maintained accurate records
Supported daily clinic operations and other administrative tasks

Customer Service Officer

DLS INC · September/2020 – /

Assist customers through live chat, email, and social media by handling product inquiries, order concerns, account-related issues, and general customer support requests in a timely and professional manner.
Process refunds, replacements, disputes, cancellations, and order tracking concerns while ensuring customer satisfaction and compliance with company policies.
Coordinate with support teams and other departments to resolve escalated and complex customer concerns.
Engage with customers through F

Customer Service Representative

Optum Global Solutions · October/2017 – Present

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