Customer Service Associate

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

- Dynamic individual with proven expertise in conflict resolution and customer relationship management.

- Adept at enhancing customer satisfaction through effective communication and problem-solving skills.

- Recognized for improving order processing efficiency and maintaining data accuracy, ensuring seamless operations and
client trust.

- Results-driven individual known for high productivity and efficient task completion.

- Skilled in customer relationship
management, conflict resolution, and data analysis to understand client needs and reduce churn rates effectively.

- Excel in communication, empathy, and problem-solving to enhance customer retention strategies.

Skills & Experience

Skills

Time Management 5-10 Years

Attention to detail 5-10 Years

Conflict Resolution 5-10 Years

Interpersonal Skills 5-10 Years

Multi-tasking 5-10 Years

Customer Relationship Management 5-10 Years

Communications Skills 5-10 Years

Adaptability & Flexibility 5-10 Years

Data Entry Accurancy 5-10 Years

Experience highlights

Retention Specialist

Global Fidelis · October/2023 – /

- Resolved customer service and billing issues through merchandise exchanges, refunds, and adjustments, ensuring
customer loyalty.
- Managed customer inquiries, resolving issues to enhance satisfaction and retention.
- Negotiated with customers to achieve fair outcomes, balancing business needs and customer expectations.

Order Management and Billing Specialist

TaskUs · May/2019 – Present

- Process customer orders efficiently using internal systems and tools.
- Communicate with customers regarding order status and shipping updates.
- Collaborate with logistics teams to prioritize order fulfillment needs.
- Resolved customer inquiries related to order processing in a timely manner.
- Tracked shipments using shipping software applications

Tier 2 (Escalations)

Concentrix · December/2017 – Present

- Provided detailed information on customer escalations, including root cause analysis and resolution details.
- Utilized problem-solving skills to resolve conflicts between customers and other departments.
- Worked closely with other departments such as IT, sales, marketing, and finance when necessary during an escalation
investigation.
- Documented escalation processes and compliance updates for team reference.

Medical Records Associate

Convergys · January/2016 – Present

- Processed requests for medical records from patients and external entities.
- Answered inquiries regarding the status of patient records or their availability.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal
representatives, insurance companies.
- Adhered to HIPAA guidelines when handling protected health information.

Appointment Scheduler

Cnergistics · July/2014 – Present

- Communicated with clients to confirm and reschedule appointments promptly.
- Maintained accurate records of appointments and client interactions.
- Assisted in scheduling, rescheduling, and canceling appointments
- Performed follow up calls to confirm scheduled appointments.

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