Skills
Zendesk
2-5 Years
HELPDESK SUPPORT
2-5 Years
MS Excel, MS Word, freshdesk, twilio, slack, chatra, google sheets
2-5 Years
Customer Support > Technical Support
6 Months to 1 Year
Team Leadership
Less than 6 Months
Lead Generation
6 Months to 1 Year
Property Management
6 Months to 1 Year
Customer Support > Ecommerce > Shopify
2-5 Years
Operations Management
1-2 Years
Safety officer
6 Months to 1 Year
Chat support, booking, Data Entry and CSR
6 Months to 1 Year
Customer Support > Ecommerce > Amazon Seller Central
1-2 Years
Experience highlights
Team Lead
Smiles On Demand
·
June/2024
–
Present
Safety Officer 2
Smiles On Demand
·
April/2024
–
Present
Completed 40-hour mandatory BOSH training
Global Reliever
Smiles On Demand
·
December/2020
–
Present
Was made a reliever for 3 accounts (DID Logic, Background Alert and Chemwatch) to cover agents who went on leave or absent.
Operations Supervisor
Smiles On Demand
·
March/2017
–
/
CSR | On-Demand Agent
Smiles On Demand
·
March/2017
–
Present
Handles no more than 10 small accounts or brands in one shift. Some of the companies were; Porter & Sail, Showmojo, Imholding games, MedPro, BNR, NLYTEN Media and Zeeelle
