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Erica Sarrah A.

Client and Customer Success Manager

Verified
$15/hr
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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am accountable, honest and easy to work with. I treat a business as if it's my own. I can easily adapt to change. I listen with a heart and deal with other people lightly.

Skills & Experience

Skills

Process improvement 10+ Years
Account Management 10+ Years
business 5-10 Years
Customer Satisfaction 10+ Years
Team Leadership & Development 10+ Years
Customer Retention 10+ Years
Customer Relationship Management 10+ Years
Client Onboarding 5-10 Years
Cross-Functional Collaboration 5-10 Years
Human Resources > HR Management > Administrative Works > Operations Management 10+ Years
Call 5-10 Years

Experience highlights

Account Manager I
Wingman · February/2026 – /
Consumer goods seller account management focused on client relationships and driving business growth.
Call Center Manager
Work4UTutor · Jan/2023 – Present
Managed online tutoring operations, fostered long-term partnerships, maximized customer satisfaction in fast-paced environment.
Call Center Manager
VISA · Mar/2016 – Present
Managed large-scale contact center operations, improved service delivery, exceeded client and business objectives.
Operations Manager
Teletech · Apr/2014 – Present
Drove team performance and operational excellence through strategic leadership and process improvement initiatives.
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