Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I take pride in being reliable, hardworking, and easy to work with. With years of experience in customer service, technical support, and content moderation, I've learned how to communicate effectively, solve problems calmly, and stay focused even in fast-paced environments. I enjoy learning new skills and finding ways to make work more efficient. I'm looking for opportunities where I can continue growing, contribute to a supportive team, and make a positive difference through the quality of my work.

Skills & Experience

Skills

Content moderator 5-10 Years

Customer Support > Customer Service > Gorgias 2-5 Years

Attention to detail 5-10 Years

Communication 5-10 Years

- Customer Service Less than 6 Months

Customer Support > Chat Support >Technical Support 1-2 Years

Google Workspace Less than 6 Months

Customer Support > Chat Support> Email Support> Shopify>Zendesk Less than 6 Months

Customer Service > Gorgias > Shopify Less than 6 Months

Experience highlights

Content Moderator

Wipro Philippines · June/2018 – Present

Reviewed content daily ensuring quality and accuracy. Conducted research and created charts to enhance review processes. Served as Team POC providing constructive feedback and support to fellow reviewers.

Technical Support Representative

Convergys Philippines · June/2016 – Present

Provided technical assistance for internet and cable services. Troubleshot connectivity and service issues efficiently. Delivered clear instructions and solutions to customers.

Customer Service Representative

Convergys Philippines · November/2015 – Present

Addressed customer and seller concerns with empathy. Resolved complaints and provided appropriate solutions within time limits. Followed up to ensure customer satisfaction.

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