eCommerce Support, eCommerce Customer Support, After Sales Support, General Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated eCommerce customer support and operations specialist with extensive experience in customer service, team leadership, and administrative func

Skills & Experience

Skills

Customer Support > Ecommerce > 6 Months to 1 Year

Office and Administration > Google Suite 2-5 Years

Customer Support > Ecommerce > Shopify 1-2 Years

Ecommerce Support Less than 6 Months

Office and Administration > Admin Data Processing? > 2-5 Years

Email, Slack, MS Office , Dropbox 6 Months to 1 Year

Customer Support > Email Support > E-Commerce 6 Months to 1 Year

Design > Graphic Design > Canva 1-2 Years

Office and Administration > Microsoft Excel 5-10 Years

Project Management > Notion Less than 6 Months

Customer Support > Ecommerce > Shopify > Dropshipping 1-2 Years

E-Commerce > Shopify > Dropshipping 1-2 Years

Active campaign 6 Months to 1 Year

Google Business Profile 6 Months to 1 Year

Adobe Express 6 Months to 1 Year

Experience highlights

eCommerce Virtual Assistant-Part time (Homebased

Dutch eCommerce Company · January/2024 – Present

Communicated with suppliers to ensure timely order fulfillment. Conducted product
and market research to identify potential products and suppliers. Analyzed market
trends and customer demand to inform product selection and sourcing decisions.
Developed and maintained relationships with suppliers to negotiate pricing and
terms. Worked with the Sourcing team to ensure product quality and customer
needs were met. Coordinated with suppliers to negotiate contracts and ensure
timely delivery of goods

eCommerce Customer Support Lead

Eye Health Institute · July/2022 – Present

Handle customer inquiries and complaints professionally via email, chat, and text,
resolving issues like refunds, shipping, returns, and exchanges. Monitor feedback,
collaborate with the team to improve customer experience, and stay updated on
product knowledge. Develop support procedures, manage the knowledge base, and
meet performance goals by addressing tickets promptly. Additionally, edit YouTube
videos using Canva and optimize the Google Business Profile.

After-Sales Support Officer

NEXTCARE (Allianz Group) · April/2013 – Present

Manage inclusion of new members into the client scheme and database system.
Perform data error correction, member upgrades, member deletions, and alteration
of client database. Maintain high-quality card printing. Issue periodic or daily reports
on performance. Generate and create monthly endorsement reports. Respond to
payers and maintain the required turnaround time. Create local plans and products
for assigned payers. Perform data integration of members.

Team Leader – Claims Tracking

NEXTCARE (Allianz Group) · July/2003 – Present

Audit all the claims tracked and create a report for delivery to the claim center.
Monitor the output of the number of claims tracked daily. Create and submit a
monthly report of the claims received and tracked. Maintain detailed records of all
tracking reports. Check and track claims received from providers. Ensure proper
documentation, feedback, and endorsement of the claims.

IT Support

NEXTCARE (Allianz Group) · November/2002 – Present

Assigned in the installation of the smart card reader and fingerprint scanners.
Installing and repairing computers, peripherals, and other data processing
equipment. Providing support to end-users. Performed upgrades on existing
computer systems. Assist in the installation of software and drivers.

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