Skills
E-Commerce > Logistics Management
6 Months to 1 Year
Marketing > Campaign Optimization
1-2 Years
Marketing > Content Creation > Article Writing
1-2 Years
Data Analysis
1-2 Years
Experience highlights
Executive Assistant
The Clearly Collective
·
November/2024
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Managed social media strategy, content creation, and brand outreach, overseeing campaigns on TikTok, Instagram, and Facebook. Led email marketing initiatives and collaborated with brands. Additionally, supported logistics and order fulfillment, optimizing inventory and shipment processes.
Subject Matter Expert
Alorica Inc
·
July/2022
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Present
At Alorica Inc. I provided expert-level support by developing and maintaining over 100+ procedural documents and FAQs, ensuring operational efficiency. I played a key role in enhancing customer satisfaction, achieving a record-high 95% CSAT score through strategic feedback systems and ongoing training programs. Additionally, I elevated team expertise, helping achieve a 98% first-call resolution rate by designing comprehensive training materials and simulations.
Social Media Manager
Tian Liu International
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November/2021
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Present
At Tian Liu, I developed and executed targeted social media campaigns across TikTok, Instagram, and Facebook Reels, effectively growing audience engagement and increasing brand visibility. I managed SEO strategies and Shopify operations, optimizing website traffic and streamlining e-commerce functions. Additionally, I directed email marketing campaigns and brand outreach, securing collaborations that expanded brand presence and boosted engagement.
