Skills
Customer Support
2-5 Years
Office and Administration > Google Workspace
1-2 Years
Office and Administration > Problem Solving
1-2 Years
English Communication
2-5 Years
Office & Administration > Customer Service
2-5 Years
Experience highlights
Customer Service Representative
Sutherland Global Services
·
July/2017
–
Present
Delivered exceptional customer service and support, resolving issues proficiently.
Effectively handle complaints regarding telephone service, wireless reception, and internet connectivity.
Explaining the billing issue correctly with customer care treatment.
Customer Service Associate
Alorica Company
·
October/2015
–
Present
Manage a large number of inbound and outbound calls promptly.
Identify customers’ needs to clarify information and to research every issue to provide solutions and/or alternatives.
Fulfilling remarkable customer service, resolving customers' concerns and issues expertly.