Skills
Content Moderation (trust and safety)
5-10 Years
Accounting > Financial Accounting > Analysis
2-5 Years
Team Leadership
5-10 Years
Itsm
2-5 Years
Process improvement
5-10 Years
Conflict Resolution
10+ Years
Content Moderation
5-10 Years
Active Listening
10+ Years
Digital literacy
10+ Years
Operations
2-5 Years
- Customer Service
10+ Years
Escalation Management
5-10 Years
Customer Support > Chat Support >Technical Support
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Computer and CRM navigation
5-10 Years
Experience highlights
Technical Content Moderator
TaskUs Inc
·
July/2020
–
/
Review and evaluate user-generated content to enforce platform guidelines. Identify policy-violating material and apply judgment to resolve ambiguous cases or escalate complex issues.
Service Desk Analyst
Wipro BPO Limited Philippines
·
August/2018
–
Present
Delivered Tier 1 and Tier 2 technical support across multiple channels. Took end-to-end ownership of user issues and aligned operations with ITSM best practices.
Social Media Assistant
SPi CRM (Inspiro)
·
February/2018
–
Present
Maintained customer care across digital channels with timely resolution of inquiries. Promoted telecommunication services and escalated high-profile issues to Tier 2 support.
Customer Service Specialist
Convergys Limited
·
September/2010
–
Present
Processed service recovery and customer assistance for fashion account. Provided email support for Windows Live ID account issues and delivered technical troubleshooting for gaming console users.
IT Operator
NCO Group Manila
·
May/2009
–
Present
Processed client files within strict SLAs in Unix-based environment. Provided technical leadership and training to junior specialists while coordinating cross-functional team operations.
