Skills
Office and Administration > Quality Assurance
5-10 Years
2-5 Years
Communication
10+ Years
Process improvement
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
~Data Entry
5-10 Years
- Customer Service
10+ Years
Customer Support > Chat Support >Technical Support
2-5 Years
Customer Support > Insurance > Prior Authorization> Medical Billing
2-5 Years
Accounting > Accounts Payable > Accounts Receivable
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Quality Analyst
Crawford & Company
·
August/2021
–
Present
Quality assurance and compliance auditing. Analysed data to highlight trends and recommended improvements. Coached team members and conducted training sessions for new hires. Performance analysis and reporting.
Customer Service Representative
Teletech
·
May/2010
–
Present
Addressed customer billing inquiries and adjusted discrepancies. Processed payments and upsold products. Resolved service issues promptly and maximized customer satisfaction.
