Virtual Assistant – Admin Support

!! Please read and answer questions before applying !!

We are looking for a reliable Virtual Assistant to help our wellness service providers get set up on our platform and succeed once they’re active. This is a long-term, ongoing role, but it is not a full-time position — it’s ideal for someone who already has freelance or part-time work and wants a stable, flexible side role.

Who This Is For

This role is specifically designed for:

Freelancers or independent contractors who want to add a few stable hours to their week.

Part-time workers who are looking for an additional ongoing gig, not a full-time job.

Anyone with recruiting, onboarding, or provider-support experience who is comfortable on the phone and wants a flexible, remote role.

If you are looking for full-time employment, this is not the right fit. We need someone who is happy with a small, consistent schedule and wants to grow with us over time.

What You Will Do

Contact wellness providers via Dialpad to introduce our platform, answer questions, and guide them through account setup.

Walk providers through the onboarding dashboard step-by-step: uploading documents, completing profiles, and verification.

Provide ongoing support after activation: help providers navigate their dashboard, update profiles, and troubleshoot basic issues.

Direct providers to our FAQ page and AI support for quick answers when appropriate.

Keep clear notes on provider progress and follow up until each provider is fully set up and confident.

Training & Support Provided

Full training on the onboarding dashboard.

Full training on the service provider dashboard.

Guidance on using the Dialpad dashboard.

All information, resources, and team support you need to succeed.

Requirements

Reliable internet and a quiet space for Dialpad calls.

English: You need to be clearly understood on the phone. If you have recruiting or provider-onboarding experience, conversational English is fine. If you do not have that background, we ask for fluent, professional spoken and written English.

Ability to follow processes and keep accurate records.

Previous customer service, VA, recruiting, or onboarding experience is a strong plus.

Schedule

Ongoing role.

Starting at 4 hours per week, split across 2 days.

Flexible hours within Sydney time (AEST/AEDT).

To Apply

Please send a short message telling us:

Whether you are currently freelancing or working part-time (and roughly how many hours you have available).

Any experience you have with recruiting, onboarding, or phone-based provider support.

Your general availability across 2 days in Sydney time.

We are reviewing a limited number of candidates, so please be specific about why this part-time, ongoing role suits your situation.