Job overview
- Create and develop aged care policies, procedures and compliance documentation.
- Review existing documents and identify gaps.
- Ensure documents align with the Australian Aged Care Quality Standards and regulatory requirements.
- Develop operational manuals, SOPs, registers, checklists and templates.
- Prepare and organise documentation for aged care registration and audits.
- Create staff onboarding, HR, training and client documentation.
- Establish document control systems and organised digital filing.
- Assist with NDIS compliance documentation.
- Develop policies, procedures and compliance documents.
- Demonstrate strong research, writing and administrative skills.
- Maintain excellent written English and attention to detail.
- Use Microsoft Office, Google Workspace and PDF editing tools proficiently.
- Work independently and meet deadlines.
- Have experience with Australian aged care or NDIS services, highly desirable.
- Understand compliance audits and quality management systems, preferred.
- Complete professional, well-structured documentation ready for management review and audit preparation.
- Identify and address existing compliance gaps.
- Tailor policies and procedures specifically to Heroes Assist operations.
- Maintain clear, organised and accessible compliance systems.
- Complete documentation accurately and within agreed deadlines.
- Use the initial 25 hours to establish priorities and deliver key documents.
- Use the ongoing 10 hours per week to maintain documentation, compliance registers and continuous improvement activities.
- Ensure Heroes Assist is well prepared for its aged care registration audit, with documentation that reflects actual business practices.
- Undertake ad hoc administrative tasks to support daily business operations.
- Assist with business development, growth strategies and service expansion.
- Research new business opportunities across aged care, NDIS and DVA.
- Develop and improve internal systems, workflows and processes.
- Assist with marketing, client onboarding and referral management.
- Maintain accurate business records and compliance documentation.
- Support staff recruitment, onboarding and administrative coordination.
- Identify opportunities to improve efficiency and streamline operations.
- Ensure administrative processes support regulatory compliance and business growth.
- Provide ongoing executive administrative support to the Director.
Skills
Administration & Documentation
Business Development Administration
Business Development & Strategy