Job Summary
- Position Type: Full-Time
- Location: Remote
- Reports To: Director/Owner
Key Responsibilities
Scheduling Coordination
- Manage and optimize daily schedules assist care team with matching senior clients with appropriate caregivers based on logistics, care plans, and personalities.
- Coordinate coverage for open shifts, call-outs, holidays, and emergency schedule changes efficiently to ensure consistent client care.
- Maintain accurate, up-to-date schedule records, time-tracking inputs, and caregiver availability logs in our agency software systems.
- Track client authorizations, shift minimums, and caregiver hours to minimize unnecessary overtime.
Customer Service & Client Relations
- Serve as the welcoming "voice" of the agency, managing multi-line phone systems to field inquiries from clients, family members, and prospective hires.
- Resolve client or caregiver scheduling conflicts with patience, diplomacy, and an empathetic approach.
- Provide clear, proactive communication to families regarding schedule updates or caregiver transitions.
- Conduct regular quality-assurance follow-up calls to ensure client satisfaction.
Administrative Support
- Document all client and caregiver interactions thoroughly within the internal database system.
- Collaborate with the care management team to prepare client files or distribute caregiver onboarding packets.
- Participate in rotating on-call weekend or evening coverage as needed to handle urgent scheduling needs.
Qualifications & Skills
- Experience: 1–2 years of experience in scheduling, customer service, or administrative support. Experience in home health, senior care, or healthcare scheduling is highly preferred.
- Communication: Exceptional verbal and written English communication skills; professional, reassuring phone demeanor.
- Technical Savvy: Proficiency with Microsoft Office (Word, Excel, Outlook) and a demonstrated ability to learn specialized scheduling/CRM software quickly.
- Core Competencies: Outstanding multitasking capabilities, extreme attention to detail, and a calm demeanor under high-stress, fast-paced situations.
What We Offer
- Competitive hourly wages based on experience.
- Comprehensive training and mentorship on healthcare scheduling frameworks.
- A supportive, team-oriented work environment dedicated to helping seniors live independently with dignity