Company: Gifted Gabber (US college counseling and student research programs)
Type: Independent contractor, remote
Pay: Competitive hourly rate (USD), invoiced twice a month and paid via Wise
Reports to: Research and Counseling Team
About the role
Gifted Gabber helps high school students get into top colleges and BS/MD programs through 1:1 counseling and mentored research programs. As our Research & Counseling Coordinator, you keep those programs running smoothly. You'll track every student's progress, keep parents and students informed, and build the automations and dashboards that let our counselors and research advisers focus on students.
What you'll do
Program and project coordination
- Manage several program timelines, milestones and goals at once (counseling cohorts, research cohorts, application deadlines)
- Coordinate counselors, research advisers, writers and other team resources so programs ship on time
- Track student research papers from draft through review, revisions and journal submission
- Track tasks and deliverables in our project tools (ClickUp, Asana, contactinfohSign in to view contact info. or Airtable)
Student and parent support
- Own the inbox and ticketing system for student and parent questions
- Monitor tickets and resolve or escalate each one within our response times
- Keep a clean history of every inquiry and how it was resolved
- Communicate professionally with parents, students and faculty, and handle concerns and complaints directly
Automation and systems
- Connect workflows with Zapier and similar tools to cut manual work
- Build and maintain automated systems for repeat tasks such as reminders, follow-ups and status updates
- Set up and maintain dashboards that track student progress and program KPIs
Reporting and improvement
- Track and analyze program metrics and performance data
- Write and send weekly status reports to leadership
- Use the data to recommend and implement process improvements
- Handle ad-hoc requests from the team and leadership
What we're looking for
- 2+ years in program coordination, project management, student services or customer support (education or edtech is a plus)
- Hands-on experience with a project tool (ClickUp, Asana, contactinfohSign in to view contact info. or Airtable)
- Working knowledge of Zapier or a similar automation tool
- Experience with a ticketing or shared-inbox system
- Excellent written and spoken English, with a warm, professional tone for parents and students
- Strong organization: you can juggle many students, deadlines and stakeholders without dropping details
- Comfortable with data: spreadsheets, dashboards and simple reports
- Quick to learn new tools and to teach them to others
Nice to have
- Familiarity with US college admissions, BS/MD programs or academic research and publishing
- Experience with GoHighLevel, contactinfohSign in to view contact info., Dubsado or HoneyBook
How we work
- Remote and on camera: reliable internet, a quiet and well-lit workspace, camera on for meetings, and on time for every call
- Honest time tracking: you log hours in Clockify and submit weekly time and status reports. We have zero tolerance for padded hours.
- Confidentiality: you handle student and family data under our Privacy Policy, and you don't post about the company or its clients without approval
- Growth and feedback: 30-60-90 day reviews during your first 90 days, then monthly performance check-ins
- Bonus: you may be eligible for a discretionary year-end bonus based on project completion, automation gains and client satisfaction scores
How to apply
Fill out the application form here. Shortlisted applicants will be asked to complete a short practical task and a video interview.