Put your people skills to work! Join our team as an HR Operations Coordinator. Apply today!

About the Role:
The HR Operations Coordinator supports the Human Resources team by managing HR Help Desk requests, coordinating onboarding follow-up with candidates and new hires, and assisting the HRIS and HR Operations teams with administrative and process-related needs. This role requires strong communication, organization, and customer service skills. The ideal candidate can explain technical HR processes clearly and professionally while ensuring requests and onboarding requirements are handled accurately and promptly.

Key Responsibilities:
- Triage incoming HR Help Desk tickets and assign requests to the appropriate HR teams.
- Monitor ticket activity and follow up as needed to support timely resolution.
- Communicate with candidates and new hires regarding onboarding requirements and outstanding items.
- Provide clear, professional guidance to candidates and new hires throughout the onboarding process.
- Support HRIS and HR Operations teams with administrative tasks and process-related activities.
- Maintain accurate information and documentation within HR systems.
- Assist with identifying and routing HR-related questions to the appropriate resources.
- Follow established HR processes and procedures while maintaining confidentiality of employee and candidate information.
- Communicate professionally with internal stakeholders, candidates, and new hires.
- Spend approximately 0–25% of the shift on the phone, with most responsibilities handled through ticketing systems, email, and administrative workflows.

Qualifications & Skills
Important Skills:
- Excellent written and verbal English communication
- Strong customer service and support skills
- HR operations and administrative skills
- Help Desk ticket triage and routingStrong organizational and follow-up abilities
- Attention to detail and accuracy
- Ability to manage multiple requests and priorities
- Ability to explain technical processes in simple, easy-to-understand terms
- Strong written documentation skills
- Proficiency with Excel
- Ability to learn and navigate HRIS and ticketing systems

Ideal Personality & Mindset:
- Professional and service-minded
- Organized and detail-oriented
- Responsive and dependable
- Patient and approachable
- Clear and confident communicator
- Proactive with strong follow-through
- Comfortable learning new systems and processes
- Solutions-oriented and resourceful
- Able to maintain confidentiality and exercise good judgment
- Collaborative and willing to support team priorities

Tools & Technologies:
- Freshdesk
- ADP Workforce Now (WFN)
- Microsoft Excel

Skills requirements:
- Excellent English verbal and written communication
- Strategic thinkerWriting and documentation skills
- Must be able to prioritize work
- Courteous and friendly
- Organized and has great attention to detail and quality assurance
- Ability to build trust
- Ability to work independently and manage multiple priorities
- Phone communication skills
- Other skills as required

Software requirement:
- Licensed OS

Hardware requirements:
- 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
- Private and quiet dedicated home office area
- Modern computer and operating system
- Back-ups in case of power or Telco interruptions
- Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment:
- Monday–Friday
- 8:00 AM–5:00 PM PST, with a 1-hour lunch
- Remote Human Resources environment supporting HR Help Desk, onboarding, HRIS, and HR Operations functions

Compensation:
- Starting at $5/hour depending on experience.
- All raises and bonuses are at the discretion of the client.