Order Manager

Position Overview:

We’re hiring an experienced Order & Operations Coordinator to take ownership of the details that keep promotional product orders moving. From finding products and coordinating vendor quotes to monitoring production and delivery, you’ll help ensure every order is accurate, organized, and completed on schedule.

This role is best suited for someone who already understands the promotional products industry and can confidently manage multiple orders, deadlines, vendors, and client needs without constant follow-up.

Important Requirement

Promotional products industry experience is mandatory. Please do not apply if you do not have previous experience in this industry.

This is a full-time, exclusive position with MPP. The person hired for this role cannot hold another job or company position while working with us.

Core Qualifications:
- Previous experience working in the promotional products industry.
- Experience managing Company Stores, including setup, ordering, and ongoing maintenance.
- Familiarity with Order My Gear, Chipply, and Bright Stores.
- At least 2 years of experience in administration, order management, customer service, or coordination.
- Comfortable working in a high-volume environment with changing priorities and tight deadlines.
- Proactive and dependable communicator who provides updates and raises concerns before they become problems.
- Positive, respectful, and collaborative approach to teamwork.
- Strong attention to detail, especially when handling quantities, pricing, ship dates, and other order information.
- Able to review your own work, correct mistakes, and develop processes to prevent recurring errors.
- Strong written communication and problem-solving skills.
- Comfortable using Trello, email, and digital file management systems.
- Able to work independently while managing multiple projects simultaneously.

What You’ll Handle:

Order Processing & Vendor Coordination

- Research and recommend product options based on client requests using SAGE.
- Request vendor pricing, quotes, and production schedules.
- Create and manage order records in Trello.
- Keep all project documents and order information properly organized.
- Track production, shipping, and transit dates.
- Identify potential delays, backorders, or other issues and communicate them promptly.
- Follow up with vendors regarding production progress and shipping status.
- Assist with calculating net costs and client pricing to ensure accurate quotes.

Administrative & Internal Systems

- Keep project notes, updates, and important information documented for the team.
- Maintain accurate product entries in SAGE.
- Assist with organizing and updating Trello boards.
- Identify opportunities to incorporate AI tools into existing workflows to improve efficiency.
- Maintain mileage records.
- Monitor and track embroidery jobs.

Client Engagement & Retention

- Create simple product mockups for clients.
- Maintain an accurate and updated newsletter database.
- Update the Client Retention (CR) worksheet on a weekly basis and assist with client email outreach.
- Develop CR email content featuring new, seasonal, and trending product ideas.
- Prepare quarterly or seasonal flipbooks showcasing team signature product lines.

Company Stores & General Operations

- Create, maintain, and manage client Company Stores.
- Provide support for the Pre-Order Manager when needed.
- Monitor team and client emails and respond within a timely manner.
- Take on additional operational or administrative tasks as required.

Preferred Skills

Experience or familiarity with:

- Canva
- QuickBooks

How to apply on this job? Send me a DM with your CV link + motivation and your email address.

Please note that only applicants who follow the instructions in the job description will be considered for the next step in the hiring process.