Leasing Coordinator – Lead Intake & Tour Scheduling

Silverstone Properties is a US-based property management company, and our leasing team helps prospective tenants find their next home. We're looking for an organized, friendly Leasing Coordinator to be the first point of contact for people interested in our properties.

ABOUT THE ROLE
You will own the front end of our leasing process, from a prospect's first inquiry to a confirmed property tour. You'll make sure every lead gets a fast, professional response and every scheduled tour actually happens. This role focuses on lead handling and scheduling; application review and lease preparation are handled by other team members.

WHAT YOU'LL DO
- Respond promptly to every incoming lead from our phone system/CRM and Facebook
- Log each lead accurately and keep records up to date
- Schedule property tours with interested prospects
- Follow up with prospects before their tours to confirm attendance and reduce no-shows
- Work closely with the leasing team so no inquiry falls through the cracks

WHAT WE'RE LOOKING FOR
- Excellent written and spoken English
- 1+ year of experience in customer service, lead management, appointment setting, or a similar role
- Experience with US clients or real estate/property management is a strong plus
- Comfortable using CRMs and messaging platforms
- Highly organized, reliable, and quick to respond
- Friendly, professional communication style

SCHEDULE
Full-time, Monday to Friday, 9:00 AM – 5:00 PM US Eastern Time

HOW TO APPLY
Please send your CV and a short introduction explaining why you're a good fit for this role.