NOW HIRING – INSURANCE RESTORATION ADMINISTRATIVE ASSISTANT
Home Tech Restoration | Roofing • Water • Fire • Storm • Reconstruction
Location: Rockville, Maryland (Remote/Hybrid may be considered)
Position: Administrative Assistant – TPA & Insurance Preferred Vendor Programs
Full-Time Position
Job Description
Home Tech Restoration, an established restoration and roofing company with over 25 years of experience, is seeking a highly organized, experienced Administrative Assistant to oversee our Third-Party Administrator (TPA) programs, preferred insurance company vendor networks, CRM systems, and customer communications.
We are looking for someone with previous experience working for an insurance restoration contractor, mitigation company, roofing company, insurance carrier, or TPA organization.
Key Responsibilities
TPA & Insurance Company Portals
- Monitor and manage all assigned TPA and insurance preferred vendor portals.
- Accept and acknowledge new assignments promptly.
- Upload required documents, photographs, estimates, invoices, and completion certificates.
- Track claim statuses, deadlines, compliance requirements, and outstanding documentation.
- Communicate with insurance adjusters, TPA representatives, and program managers.
- Maintain preferred vendor performance scores and response-time requirements.
CRM & Job Management
- Manage and update JobNimbus or similar restoration CRM software.
- Track all active leads, claims, projects, appointments, and job stages.
- Assign tasks to estimators, project managers, and field technicians.
- Ensure every customer record contains current notes, documents, and next steps.
- Generate daily and weekly production, lead, and follow-up reports.
Customer Service & Follow-Ups
- Contact customers regarding new claims, scheduling, inspections, and project updates.
- Follow up on open estimates, pending approvals, and unsigned contracts.
- Coordinate adjuster meetings and project appointments.
- Maintain regular communication with homeowners, property managers, and insurance representatives.
- Follow up on outstanding payments and completed jobs.
- Help maintain high customer satisfaction and positive online reviews.
Administrative & Operations Support
- Coordinate internal communication between sales, mitigation, reconstruction, and accounting departments.
- Monitor outstanding paperwork and job documentation.
- Assist with invoice submissions and accounts receivable follow-ups.
- Maintain organized records and produce daily management reports.
- Escalate overdue assignments, customer complaints, and portal compliance issues.
Required Qualifications
- Prior experience in insurance restoration, TPA administration, or preferred insurance vendor programs strongly preferred.
- Experience with insurance claims processing and contractor job management.
- Familiarity with JobNimbus, Xactimate, Encircle, DASH, PSA, or similar systems.
- Strong communication, computer, organizational, and multitasking skills.
- Ability to independently manage numerous active assignments and deadlines.
- Experience interacting with insurance adjusters and restoration customers.
Ideal Candidate
We want a proactive, detail-oriented individual who takes ownership of assigned claims, keeps every portal updated, follows up with every customer, and ensures no insurance assignment or business opportunity falls through the cracks.
How to Apply
Send your resume with a description of your experience managing TPA portals, insurance preferred vendor programs, and restoration CRM systems.
Home Tech Restoration
Phone: contactinfohiddSign in to view contact info.
Website: contactinfohiddencontactinfSign in to view contact info.