About us
MoreGoodDays is an Australian telehealth company. Our clinicians deliver chronic pain and mental health programs, mostly funded by insurers.
What you'll do
- Answer client enquiries by phone, email and chat
- Book, reschedule and confirm appointments, and follow up missed sessions
- Help clients with app and access questions
- Action clinician requests in Slack and book interpreters
- Keep Cliniko, ClickUp and our CRM accurate
- Escalate red flags and log incidents and complaints the same day
This is a non-clinical role. You'll work from clear scripts and processes, and we'll train you on all of them.
What we're looking for
- 1–3 years in customer support, ideally with Australian, US or UK customers
- Excellent spoken and written English, with a warm phone manner
- Strong attention to detail
- Confident using several systems at once
- Follows processes and knows when to escalate
Healthcare experience or familiarity with Cliniko is a bonus.
What we offer
- A local employment contract with full statutory benefits
- A company laptop
- A friendly team, including other Philippines-based teammates
- Work that helps people get their lives back