Customer Support & Implementation Specialist — GoHighLevel

We’re looking for a reliable and tech-savvy Customer Support & Implementation Specialist to help customers use and understand GoHighLevel. You’ll work directly with the founder, assist US-based clients, explain software features, and help build the company’s customer support process from the ground up.

What You’ll Do:
- Provide customer support to US clients using GoHighLevel.
- Troubleshoot questions and guide customers through software features.
- Record clear screen-share videos with voice explanations when customers need step-by-step help.
- Assist with GoHighLevel setup, implementation, and basic troubleshooting.
- Help improve support processes, documentation, and customer onboarding.
- Communicate clearly and professionally with clients in English.
- Work closely with the founder to identify recurring customer issues and improve the overall support experience.

What You Need:
- Previous customer support experience for a software product, SaaS company, or agency.
- Experience supporting US-based customers in English.
- Comfortable explaining software while recording your screen and voice.
- Strong communication and troubleshooting skills.
- Reliable fiber internet with at least 25 Mbps.
- Backup internet or power solution for brownouts.
- Quiet workspace suitable for customer calls and recordings.
- Webcam and USB or headset microphone.

Nice to Have

These are helpful but not required:

- GoHighLevel Certified Admin.
- Tutorial or software walkthrough videos you’ve created — please include links if available.
- Experience with Zapier or Make.
- Familiarity with Crisp, Intercom, or Zendesk.
- Previous experience working with an agency and managing client sub-accounts.

This Is NOT a General VA Role

This position is focused specifically on customer support and software implementation.

- No calendar management or general admin work.
- No social media management.
- No copywriting — customers provide their own content.
- No sales quotas.
- No cold calling.

Why Join?
- Work directly with the founder, who works the same hours as you.
- Join a stable US-based company with consistent monthly payments.
- Help create the customer support system from the beginning rather than joining an established support team.
- Opportunity to take ownership and grow with the company.
- Potential to advance into a Head of Customer Success role as the business expands.

Schedule:
Full-Time | US Eastern Night Shift

How to apply on this job? Send me a DM with your CV link + motivation and your email address.
Only applicants who follow the instructions will be considered.