Admin Support

We are looking for a reliable Virtual Assistant to support our wellness service providers through onboarding and ongoing account assistance. This is a long-term, ongoing role.

What you will do:
Contact wellness providers via Dialpad to introduce our platform, answer questions, and guide them through their account setup.
Walk providers through the onboarding dashboard step-by-step (uploading documents, completing profiles, verification).
Provide ongoing support after activation: help providers navigate their service provider dashboard, update profiles, and troubleshoot basic issues.
Direct providers to our FAQ page and AI support for quick answers when appropriate.
Keep clear notes on provider progress and follow up until each provider is fully set up and confident.

Training & support provided:
Full training on the onboarding dashboard.
Full training on the service provider dashboard.
Guidance on using the Dialpad dashboard.
All information, resources, and team support you need to succeed.

Requirements:
Reliable internet and a quiet space for Dialpad calls.
Clear, professional English (spoken and written).
Ability to follow processes and keep accurate records.
Previous customer service or VA experience is a plus.

Schedule:
Ongoing role.
Starting at 4 hours per week, split across 2 days.
Flexible hours within Sydney time (AEST/AEDT).